The two things families should never have to guess about.
When the agency is live, this page becomes the “what is happening with my time/pay?” hub.
Payroll and EVV should feel predictable.
Keep pay schedules, time approval, EVV basics and correction guidance in one calm, easy-to-find place.
Payroll calendar
Pay-period dates, approval cutoff and payday in one place.
Time approval
Employer checklist for reviewing hours before submission.
Fix an EVV issue
What to gather before contacting support so a correction can be handled faster.
Five things to check.
- ✓Correct employee and service.
- ✓Correct dates and time in/time out.
- ✓Hours match what was actually worked.
- ✓Any EVV exceptions/corrections are addressed.
- ✓Schedule stays within authorization/budget rules.
Give support the exact issue.
Instead of “my check is wrong,” send: employee name, pay period, expected hours, actual paid hours, and the specific date/time entry you think is incorrect. Do not send SSNs or bank details through unsecured email.
What EVV is doing
Electronic Visit Verification is used for certain Medicaid personal care/home health services to electronically verify required visit information. The exact app/vendor and correction workflow depends on the FMSA/program setup.
When My CDS Texas is live, this page will show the exact EVV vendor, training videos, login link and correction instructions instead of sending users to a generic help page.
Texas HHSC EVV information ↗Employee cannot submit time
Possible reasons can include incomplete enrollment, missing/expired required documentation, termination/inactive status, or an account/setup issue. Check employee status before assuming it is a payroll-system failure.