Know exactly where your question went.
The long-term goal: one named account contact, a backup escalation route and a same-business-day response standard whenever possible.
Know who owns your question.
The site should feel approachable and professional—whether someone is a family member, caregiver, service coordinator or case manager.
mycdstexas.com
Legal entity / FMSA name:
Personal Habilitation LLC
Website / public brand:
My CDS Texas · mycdstexas.com
Planned service area:
Texas, beginning with Austin & Central Texas
Business email:
Connect before public launch
Business phone:
Connect before public launch
Make referrals easy to verify.
Once contracted, this section should show current programs, counties, capacity status, intake contact, languages, transfer process and typical onboarding turnaround—without requiring a phone call just to confirm basic information.
- ✓Current capacity status
- ✓Programs and service areas
- ✓Dedicated referral/intake contact
- ✓Transfer checklist
- ✓Secure document instructions